This global ballaholic online site is ran by Outnumber Hong Kong Co.,Limited (“we,” “us,” or “our”). We comply with applicable data protection laws, and properly handle your personal data (any information related to an identified or identifiable natural person; hereinafter, the “Personal Data”).
1. Personal Data We Collect from You
Personal Data you provide to us
We obtain information from you such as that listed below at the time when you sign up for membership, purchase products, make inquiries, apply for a present or prize, or when we conduct an online survey to improve the Website:
- Email address;
- Telephone number;
- Order information;
- Purchase history
- Payment information (such as credit card information);
- Content of your inquiries;
- Content of your responses to questionnaire surveys; and
- Any other information that you have voluntarily provided to us
Personal Data automatically obtained from your device
- Technical information such as types of OS and browser, version and language setting;
- IP address and approximate location information based thereon;
- Online identifier such as cookie ID; and
- Your browsing history, search history and other information in relation to the Website and other websites
Out of the above-listed Personal Data, information such as name, email address and password must be entered at the time of membership registration. In addition, it is necessary to enter information, such as order information, payment information and address, when you purchase products within the Service. Other than these types of Personal Data, you are not required to provide us with any Personal Data under the applicable laws or a contract; however, please note that, if you do not provide such Personal Data, you may not be able to use certain parts of the Service or the functions of the Website.
Under all circumstances, we collect your Personal Data through a legitimate and appropriate means and will not obtain your Personal Data through any inappropriate means.
We do not knowingly collect and process Personal Data of minors under sixteen (16) years of age without the consent of their parent or guardian. If we discover that we have collected or processed Personal Data of minors under sixteen (16) years of age without such consent, we will take steps to delete the information as soon as possible. If you become aware that a minor under sixteen (16) years of age has provided us with Personal Data, please contact us immediately at the contact information set forth in “11. Contact Information”.
2. Purposes and Lawful Basis of the Collection and Processing of Personal Data
We will collect and process your Personal Data for the following purposes:
To provide the Service enabling you to access product information, make requests for purchase products, receive delivery of products, manage your purchase history, etc. (including customizing the products to be displayed and the order thereof within the Website based on your attributes, etc.); to provide relevant services that you wish to receive, such as subscriptions to email newsletters; and to manage your information, provide notices on necessary matters and charge fees in relation to these services* Collecting and processing of your Personal Data for this purpose is necessary in order to perform the contract executed with you for the Service or to take steps at your request prior to entering such contract
To monitor and prevent unauthorized use of the Website and the Service, and also to ensure security* Collecting and processing of your Personal Data for this purpose is necessary in order to fulfill our lawful obligations or to protect important interests for you and third parties
To investigate and analyze the usage status of the Website and generate statistical information, which are carried out for the purpose of providing you with high quality products and services* Collecting and processing of your Personal Data for this purpose is based on your consent thereto or is necessary to pursue legitimate interests, i.e. to perform our ordinary business.
In principle, we will collect and process your Personal Data within the scope of the purposes set forth above, and when we use your Personal Data outside the scope of those purposes, we will obtain your prior consent unless otherwise permitted by applicable laws and regulations.
3. Disclosure of Your Personal Data
In connection with one or more of the purposes for collecting and processing of your Personal Data described above, we may disclose your Personal Data to third parties as follows, to the extent permitted by applicable laws and regulations:
(1) The following third parties that provide services to us:
When providing the following companies with names of orders, shipping addresses and shipping product information, etc. for product packaging and delivery services:
- Sagawa Express Co., Ltd.
- Federal Express Japan GK
When providing the following payment service company with credit card and order information for credit card payment services:
- Amazon Services International LLC
- PayPal Pte. Ltd.
When providing the information to the following email distribution service providers for the purpose of marketing using email:
- Shopify Japan K.K.; and
(2) When disclosing your Personal Data to a public organization (e.g. an administrative organ or court) or other third party, pursuant to applicable laws and regulations or a request made by a public organization.
Further, we may also provide third parties with statistical information generated by your Personal Data.
4. International Transfer of Personal Data
In principle, your Personal Data is stored within Japan; please note, however, that in exceptional circumstances, to the extent necessary for the purposes specified under “3. Purposes and Lawful Basis of the Collection and Processing of Personal Data” above or as otherwise permitted by law, your Personal Data may be transferred to and stored at countries/regions outside Japan, and that such country/region may not have the same level of data protection as within Japan. In such case, we will separately inform you of the name and contact information of the overseas recipient who stores your Personal Data outside Japan.
If you have any questions, comments or requests regarding the international transfer, please contact us using the contact information set forth in “11. Contact Information”. In the course of the international transfer of your Personal Data, we will take adequate measures to protect your Personal Data in a manner that complies with our legal obligations and ensure that related collection and processing of your personal data are in accordance with the applicable laws.
5. Retention Period and Deletion
We will not retain your Personal Data for any period exceeding the period necessary for the purposes specified in “3. Purposes and Lawful Basis of the Collection and Processing of Personal Data” above or after the specific purpose for which Personal Data was collected no longer exists; provided, however, that if we are obliged to retain your Personal Data under the relevant laws and regulations, we will comply with the same.
We will promptly delete your Personal Data upon the expiration of the aforementioned retention period. We destroy personal data stored in electronic file format by archiving it into a separate database in which the information is irretrievable through our ordinary course of business, or by using other technical measures which make it impossible to restore the data. Any personal data printed on paper will be shredded or incinerated.
In order to prevent leakage, loss, damage and other accidents relating to your Personal Data, we will take necessary security measures, such as maintaining a security system and establishing an internal management system, and will strictly manage your Personal Data.
7. Your Rights
You may have certain rights regarding your Personal Data under applicable data protection laws, such as the right to request access to your Personal Data, the right to request copies of the Personal Data collected by us, the right to supplement or correct the same, the right to object to collection, processing or use of the same and the right to delete the same. These rights should be exercised in accordance with applicable data protection laws.
If you wish to exercise the above rights, please make a request to us via the inquiry page. We will promptly handle your request after verifying your identity.
Also, the Website has a “Check/Change Your Registered Information” page which allows you to confirm whether your Personal Data is accurate and the most up-to-date version, and to update your Personal Data at all times.
As to the rights of California residents, please see “12. Rights of California Residents” below.
As to the rights of residents of the European Economic Area (EEA) or the United Kingdom, please see “13. Rights of Residents of the EEA and the United Kingdom” below.
Types of Cookies Purposes of Use
Strictly required cookies These cookies are required in order for the Website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session and privacy preferences. You can set your browser to block these cookies but this may affect the way the Website runs.
Analysis and statistics cookies: These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.
Marketing and re-targeting cookies: These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant advertisements.
Functional cookies: These cookies enable the Website to offer additional functions and personal settings. They can be set by us or by third-party service providers who support the operation of the Website. If you do not allow these cookies, part of the Website may not work properly.
As to cookies other than the required cookies, you can choose as to whether you allow us to use them on this web page.
We use behavioral targeting advertising (an advertising method that delivers advertisements that are matched with your interests based on information such as site viewing information) in use of the programs provided by advertising distributors. At that time, we will track you online using the above-mentioned marketing and re-targeting cookies. Any information collected through cookies will be used in accordance with our and our advertising distributors’ privacy policies.
If you wish to stop data collection for targeted advertisement purposes on the Website, please turn off the use of marketing and re-targeting cookies on this web page.
Use of Google Analytics
Google Analytics Official Website:
To opt out of tracking from Google Analytics on all websites, please use the Google Analytics Opt-out Browser Add-on.
Google Analytics Opt-Out Browser Add-on:
10. Contact Information
Outnumber Hong Kong Co.,Limited
Address: G/F, No. 50 Po Hing Fong, Sheung Wan, HONG KONG
* Excluding Saturdays, Sundays and national holidays
11. Rights of California Residents
This section applies only if you are a California resident. You have the right to request that we disclose the following information to you about our collection and use of your Personal Data during the past twelve (12) months, up to a maximum of two (2) times in any twelve (12)-month period. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of Personal Data we have collected about you.
- The categories of sources for that Personal Data.
- Our business or commercial purposes for collecting that Personal Data.
- The categories of third parties with whom we share or sell that Personal Data.
- The specific pieces of your Personal Data.
- The categories of Personal Data disclosed for business purposes.
- The types of third party to whom that Personal Data is to be disclosed for each type of Personal Data.
You also have the right to request that we delete some of your Personal Data collected by us. You have the right not to be discriminated against because you have exercised your rights under the California Consumer Privacy Act.
You have the right to opt-out of our sale of your Personal Data; however, we note that we have not sold any of your Personal Data in the past and will not sell any of your Personal Data in the future without notice.
If you are a California resident and you wish to exercise any of the rights set forth above, please contact us at the contact information set forth in “11. Contact Information” above. If you wish to exercise your rights through a representative, you must submit a power of attorney to us directly or through a representative.
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12. Rights of Residents of the EEA and the United Kingdom
This section applies only if you are a resident of the European Economic Area (EEA) or the United Kingdom. You have the right to request access to your Personal Data held by us, as well as the right to copy, correct or delete the same and the right to restrict the processing of certain types of Personal Data. In addition, you have the right to receive your Personal Data from us in a structured and machine-readable format (right to data portability). When our processing of your Personal Data is based on your consent, you have the right to withdraw your consent at any time. Such withdrawal will not affect the processing of your past Personal Data to which you have already given your consent.
Also, when our processing of your Personal Data is based on our legitimate interests, you have the right to object to such processing.
Aside from the above, if you consider that we are handling your Personal Data in violation of the applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority.
If you are a resident of the European Economic Area (EEA) or the United Kingdom, in addition to the contact details specified in “11. Contact Information” above, you may also use the following contact details for either of our representatives: