ACT ON SPECIFIED
COMMERCIAL TRANSACTIONS

Seller

Outnumber Hong Kong Co.,Limited

Operations director

Yoshikazu Tanamachi

Address

G/F, No. 50 Po Hing Fong, Sheung Wan, HONG KONG

Phone number

+81-50-5490-9941

E-mail address

global@outnumber.hk

Ordering method

Internet

Payment method

We accept Credit Card only.

Credit cards available:

  • VISA
  • MASTERCARD
  • JCB
  • AMERICAN EXPRESS

Total Amount of Payment will be the purchased items + delivery fees.

Foreign Exchange

Exchange rates shall be applied if you make settlements outside of Hong Kong or use a credit card issued overseas, etc. In relation to such exchange rates, exchange commissions will be incurred which are established based on the settlement services, credit card settlement services or credit cards that you use. Such commissions are not costs charged by this website but are commissions generated on the side of the credit card companies or settlement services (such as PayPal or Amazon Pay) that you use. Therefore, differences may arise since the daily rates are applied at the time the purchases are made and any returns are made. Please note that we are not responsible for such differences.

Import Duties

If you order an item to be delivered by international delivery, the item may be opened and inspected by Customs and be subject to import tax and other taxes imposed when the item arrives at the designated destination. You shall be responsible for paying such import tax and other taxes. Please note that we cannot manage such fees or estimate such amounts. For more details, please contact the nearest Customs before placing an order. In addition, please note that you are required to comply with all laws and regulations applicable to the country and/or region to which the item is delivered. We shall not be responsible for your violation of such laws, etc.

Shipping Rules

We will ship the ordered product within 2 to 3 business days. Please be aware that the date of arrival will vary on the region of the delivery address.

Delivery Fee

Delivery Fees will vary by region and country, as well as weight of the package.

Undeliverable regions

We cannot deliver items to countries and regions other than Japan, the United States, China, Taiwan, Hong Kong, South Korea.

We may not be able to deliver items if the delivery destination is geologically distant from the central area of each country or region (such as certain remote islands or other isolated places). In such case, we will notify you prior to delivery. We retain our right not to deliver any items to regions to which delivery is prohibited under applicable export laws. In addition, we cannot not deliver any items to a P.O. Box or any similar address.

Local pickup

Local pickup is a delivery method that allows you to purchase products online and pick it up physically at ballaholic HONG KONG. Customers who choose this delivery method will get a notification once the order is ready, and MUST pick up the order within 7 days of receiving the notification. If the order is not picked up, the order will be cancelled.

Cancellations, Returns & Exchanges

We cannot accept any cancellation of orders unless we are unable to deliver the ordered item within the deadline we informed you due to reasons on our end.

Returns and Exchanges

We will only accept returns if

  • Any items are damaged or;
  • You receive an incorrect item.

If you wish to return or exchange any items due to either of the above reasons, please contact the following address within seven (7) days after the arrival of the item.

When returning or exchanging the item, please keep the item in the packaging condition in which it was delivered.

If, however, we are unable to exchange the item because the item is already sold out, is no longer produced or is a limited item, etc., we will return the payment for the item plus the bank transfer fees.

Contact Address

Email address: global@outnumber.hk

*Excluding Saturdays, Sundays and national holidays.

Return Address

ballaholic HONG KONG
G/F, No. 50 Po Hing Fong, Sheung Wan, HONG KONG

Notes

We cannot accept any returns or exchange of items due to your own reasons.In addition, we cannot accept any returns or exchange of items:

  • For which eight (8) or more days have passed since their arrival;
  • That you have already used;
  • That you have damaged or defaced;
  • That you have processed or repaired; or
  • That have their accessories, such as boxes, tags or instruction manuals, defaced, damaged or lost.